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IT Development & Design
Provide technical assistance and instruction in the capabilities and use of information systems at Grady Health System. This is a customer service position which provides hands-on assistance to system users by resolving questions and problems related to information systems and hardware. Work is performed under the direct supervision of higher level professional, technical and administrative staff.
• BS Degree in Computer Science, Information Systems or related field; AS degree will be considered in lieu of a BS degree; OR high school diploma or equivalency diploma AND five years of technical customer service experience which included desktop, hardware, network and software problem resolution or an equivalent combination of training and experience as defined above
• One year of technical customer service experience which includes desktop, hardware, network and software problem resolution